When you provide Personal Information to Nutreance at our Web Site or over the phone, you consent to the manner in which we will collect, use, and manage your Personal Information, as described below.
This Web Site is not designed or intended to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under the age of 18, we ask that you please not divulge any Personal Information to us.
We may collect Personal Information that you provide us when you:
When you purchase a product from Nutreance and use a credit or debit card for payment, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit our Web Site or contact us via phone or email. If you return previously purchased merchandise or request a refund or exchange, we may ask you to confirm your name, address, and phone number. We collect this information to verify your identity as the original purchaser.
When you contact our Customer Service over the phone or email with questions about a product, delivery, or billing, you may be asked for Personal Information to identify you along with additional information needed to quickly and effectively answer your questions. This may include your name, address, and phone number so that we may contact you with the answer to your question. We may retain this information to better assist you in the future.
When you participate in a survey or enter into a contest or sweepstakes on our Web Site, we may collect your name, address, phone number, and email address. We use this information to administer your participation in the contest or sweepstakes. We may also request your permission to use this information to send you information about Nutreance products in the future.
Nutreance uses Personal Information to improve our products and services. To serve you better as the customer, we may combine the Personal Information that you offer with publicly available information and information that we receive from other marketing partners and others. This information is collectively used to enhance and personalize your shopping experience with Nutreance, to notify you of products and services that may interest you, and for other promotional purposes.
We will never disclose your credit card information, telephone number, address, or email address with any third party without your express consent. We may enter into marketing relationships with marketing companies and other companies that provide products and services that we believe may interest customers of Nutreance. We may share your Personal Information with these marketing partners in order to assist them in sending you information that we believe may interest you. We may share non-identifiable demographic information with these companies. We may also provide Personal Information to any affiliate businesses of ours.
Some of our operations, such as our electronic commerce system and email marketing system, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Web Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web Site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services. If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than delivering the product.
In the event that Nutreance or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.
If Nutreance or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide the Personal Information of any individual users, Nutreance or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Nutreance or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. Nutreance or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Nutreance, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
You may change your marketing preferences or remove yourself from our mailing list by clicking on the "unsubscribe" link located in every promotional email we send you. In addition, you may contact our Customer Support department over the phone or email at [email protected]
In general, you may visit our Web Site without providing us with any Personal Information. The kinds of information we collect from you will vary, depending on how you use our Web Site.
In addition to the information you choose to submit, our systems are set up to gather certain anonymous data to help us better understand how our Web Site is being used and how we can improve it. We collect the IP (Internet protocol) addresses of all visitors to our Web Site and other related information such as page requests, browser type, operating system and average time spent on our Web Site.
Nutreance and its advertisers may use single-pixel gif images, sometimes referred to as web bugs or web beacons, to count Web page accesses and gather some general statistical information. Nutreance does not gather personal information through the use of these images. Our advertisers may use single-pixel gifs that can track personal information from cookies that may have been previously placed on a user's computer by an advertiser.
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of your Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Web Site. However, even with the best technology, no Web Site is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
When you place orders on our Web Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Web Site from capturing and viewing your Personal Information. Since any order information you provide to us on our Web Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Web Site. The most recent versions of Mozilla Firefox and Microsoft Internet Explorer can support a secure connection and can be downloaded for free from the Mozilla and Microsoft Web Sites respectively.
If you have any questions about our handling of Personal Information, please contact us at [email protected] or over the phone 1800 940 499. Or you may contact us by mail at: Nutreance, 401 Riversville Rd, Greenwich, 06831-3230, United States.